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First Data

After more than 35 iterations of business requirements using the traditional waterfall method, First Data knew it needed a new approach to developing a data warehouse to obtain intelligence about its customers.

The Challenge

First Data needed to build a data warehouse to capture insight rapidly from hundreds of thousands of daily transactions, while meeting the changing needs of business users.

The Solution

WhereScape RED was used by MIP, a WhereScape Implementation Partner, rapidly iterate on user requirements, significantly reducing IT labor requirements.

The Benefit

Using WhereScape RED, MIP shaved months off of the data warehouse build time compared to standard methodologies. It previously took two weeks’ effort to create end-of-month reports using macros and manual processing. Now the information is available in real time to the users.

First Data Corporation is a global payment technology solutions company, headquartered in Atlanta, Georgia, United States. First Data has a global footprint of 6 million merchants, the largest in the payments industry. It handles 45% of all US credit and debit transactions, including handling prepaid gift card processing for many US brands such as Starbucks. It processes over $1 trillion in annually, with an 80% market share in gas and groceries. First Data employs over 24,000 people.

Using WhereScape RED, the team produced a fully functioning prototype within a week.

Richard Ridge IT Manager, First Data