Smart Meter Automation: Improving Customer Engagement

Jersey Electricity is a vertically integrated power utility dealing in the importation, generation, transmission, and distribution of electricity. It is the sole supplier of electricity in Jersey, serving around 50,000 domestic and commercial customers. Its non-energy businesses include: retail, building services, IT, environmental engineering, and property.

The challenge

The utility was replacing traditional meters with smart meters that automatically transmit readings and interval data to 650 local data concentrators situated around the island, every three hours or on demand. Jersey Electricity wanted to automate smart metering – from data collection through to information publishing.

The solution

Jersey Electricity built a new data warehouse that improved customer engagement by providing customers with accurate information on energy usage from new smart meters. The utility company used WhereScape® RED to bring together data from a variety of sources, store more than one billion readings annually, refresh the data on a daily basis, publish the data to a customer portal and Jersey Electricity departments, and fully document the process.

The results

With WhereScape automation software, Jersey Electricity developed, documented, and released the new data warehouse in just 22 days. The new data warehouse enables Jersey Electricity to offer its customers accurate energy usage information, resulting in much higher levels of customer engagement.


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Smart Meter Automation: Improving Customer Engagement

We have found that WhereScape® RED is as flexible as we had hoped it would be and that WhereScape has been an excellent partner.

– Gary Parsons, Former Manager, JenDev