Support

Your investment in WhereScape technologies is just the beginning. Welcome to industry-leading support and maintenance.

While hundreds of WhereScape customers can share how WhereScape® automation software has improved their data infrastructure delivery, it’s more than the software. You can also be confident in the after-sale support. WhereScape provides exceptional post-sale support to hundreds of customers around the world. Our team ensures users reap rewards from our industry-leading Data Automation technologies, long after your initial investment is made.

* * NEW IN 2022! TARGET MIGRATION PROTECTION * *

Unique to WhereScape. With migration protection, your future is secured. Platinum Support customers have the freedom to simultaneously test, model, and prototype against two different targets at any given time

Standard Platinum
Case reporting and update access via web-based Customer Portal
Access to our huge knowledge center full of FAQs, How To’s, Best Practices and Webcasts
Access to all new WhereScape licensed product releases
Product Environment Reviews, this virtual review of product configurations and usage is followed up with a written summary of areas for improvement Twice Annually Four times Annually
Invitation to quarterly multi-customer roadmap and strategy webinars
Free licenses to select IDERA database tools products. 3 month license 6 month license
Priority handling of WhereScape support cases
Migration Protection (launched in 2022). Run two different targets simultaneously. Enjoy the freedom to test, model, and prototype against two different targets at any given time
Custom WhereScape Template updates/reviews per year at the customer’s request 8
Unlimited access to the complete WhereScape template repository. This allows you to choose from an ever-growing set of templates covering dozens of different data sources and licensed targets
Enrollment in self-paced training for RED, 3D, and Data Vault Express for two users each year. This can be used by existing or new WhereScape users
Access to customized individual roadmap and strategy discussion - up to four per year at the customer’s request
Membership to any WhereScape beta programs

Resources for existing customers

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Technical Support

As a WhereScape customer, you’ll have access to the WhereScape Support Portal where you can engage in community forums, read Knowledge Base articles and submit support requests. WhereScape support professionals will work with you by email or phone as needed.

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WhereScape University

WhereScape offers multiple ways to get your team up to speed quickly on the software, including offering class courses online, personalized training onsite, or classroom training at an event or site near you. WhereScape staff can help you determine what will work best for your unique needs.

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Consulting Services

While WhereScape automation software is designed for use without the need for expensive, long-running professional services engagements, WhereScape and its implementation partners are available if, and when, you need help tackling more advanced or complex projects.

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Software Downloads
& Documentation

Get the latest versions of WhereScape automation software and documentation.

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WhereScape® 3D
Latest Release

Access the downloads and documentation for the version of WhereScape 3D.

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WhereScape® RED
Latest Release

Access the downloads and documentation for the version of WhereScape RED.

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