Introduction
Abano Healthcare Group manages dental and healthcare practices across New Zealand and Australia with 80 dental practices under the Lumino brand in NZ alone. As the company grows through acquisitions, integrating new practices’ data, systems, and databases became increasingly complex. WhereScape automation provides an iterative, integrated solution that enables analytics, simplifies decision-making, and streamlines operations across all practices.
Pre-WhereScape Challenges
- Fragmented systems: Each practice operated differently, complicating data integration.
- Manual reporting: Analytics were slow and required significant effort.
- Limited visibility: Marketing and operational data were difficult to analyze in real time.
- Operational inefficiencies: Scheduling and resource planning relied on manual processes.
- High dependency on IT support: Centralizing data across practices required constant technical intervention.
“When we buy a practice we inherit their IT, their data, their databases and everything else. No two practices are exactly the same, so our big issue was trying to integrate all that data into a single system.”
– Peter Radich, CIO, Abano Healthcare
The Solution: WhereScape RED and 3D
Abano implemented WhereScape RED and 3D to automate the design, development, and maintenance of its Business Intelligence environment.
- Iterative development: Analytics and dashboards refined over multiple iterations as requirements became clearer.
- Data automation: Thousands of lines of code generated automatically, eliminating manual hand-coding errors.
- Visual prototyping: WhereScape 3D enables fast prototyping and stakeholder validation.
- Agile practices enabled: Flexible, repeatable workflows accelerate deployment and decision-making.
“WhereScape has helped us to grow from being a good company to a great company.”
– Kerry Dunphy, Marketing Manager, Lumino The Dentists
Results: Operational Efficiency and Business Insight
🚀 Real-time access
- Team can analyze 1 million patient records in near real-time.
🚀 Rapid marketing analytics
- Marketing ROI reports generated in 15 minutes, empowering faster decisions.
🚀 Predictive scheduling:
- Clinic bookings forecasted months ahead to optimize capacity.
🚀 Improved business processes
- Standardized systems across practices reduce inefficiencies.
🚀 Agile BI delivery
- Iterative, automated workflows support continuous improvement and growth.
Business Impact
- Faster reporting enables proactive decision-making across practices.
- Marketing spend and campaigns can be accurately measured and optimized.
- Integration of newly acquired practices is streamlined and scalable.
- Employees can focus on patient care and strategic initiatives, rather than manual data consolidation.
Summary
By implementing WhereScape RED and 3D, Abano Healthcare centralized its data, automated reporting, and transformed its business processes. The company now enjoys real-time insights, faster analytics, and better patient care, while gaining a scalable, future-proof data infrastructure.
