Automation is big news. The rapid pace of development across key enabling technologies, from Artificial Intelligence and machine learning to data science and analytics has catapulted it into the business mainstream.

Recent years have seen automation technologies leave their industrial niche, and today they have become a mainstream strategic imperative for companies across the economy. COVID-19 has also boosted the adoption of automation technologies, as organisations moved quickly to mitigate the impact of remote working and lockdown.

But for many, particularly smaller organisations, the concept remains somewhat nebulous. Why, for instance, are businesses automating with greater urgency and conviction? And what is behind growth in the Intelligent Automation market that KMPG predicts will take it from $12.4bn in 2020 to $232 billion in value by 2025? There are a range of motivating factors.

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