Abano Healthcare Group

Abano Healthcare Group is a New Zealand-based company that owns healthcare and dental providers in New Zealand, Australia, Singapore, Malaysia and Taiwan. In New Zealand, Abano owns 80 dental practices under the Lumino brand.

The challenge

Abano Healthcare Group buys existing practices and assimilates them, along with their systems and processes, under the Lumino brand of dentist practices. This means integrating everything – data, systems, databases – which can be difficult, as no two practices operate in exactly the same way.

The solution

Abano chose WhereScape® automation software to help integrate and analyze the data from each practice. With WhereScape® RED and WhereScape® 3D, Abano collects, collates and analyzes data on a daily basis for improved decision making and automates the development and maintenance of its business intelligence solution. With WhereScape, Abano can now take an iterative approach to the design and delivery of its analytics, and gather feedback after each iteration to ensure its delivery will better meet business requirements.

The results

  • With a million patient records across the business, Abano staff can now access the data in close to real time
  • Marketing ROI reports can be accessed within 15 minutes, and marketing teams can analyze data and create outcomes in minutes
  • Clinic bookings can now be predicted months in advance, making it easier to manage capacity


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Abano Healthcare Group

When we buy a practice we inherit their IT, their data, their databases and everything else. No two practices are exactly the same, so our big issue was trying to integrate all that data into a single system.

– Peter Radich, CIO, Abano Healthcare